Intranet Case Study – NEAT Method

After a chance encounter in 2010 that saw Ashley Murphy and Molly Graves discover their shared affinity for all things organised and beautifully coordinated, NEAT Method was born.

More than ten years on, NEAT Method is a luxury lifestyle service that now has over 95 franchise locations across the US and Canada, and transforms homes with custom designed solutions for clutter-free living. NEAT Method’s team of professional organisers take clients through an in-home consultation process to understand their needs, design a personalised plan based on space, and implement an organisational solution that helps create a composed, tranquil, and altogether ‘neat’ living space.

With their franchise base growing, the teams at NEAT Method soon realised that their internal communication and business processes could benefit from an organisational solution of their own. They found this, and so much more, in Claromentis’ intranet platform.

 

“Claromentis is now an integral part of our franchise owners’ daily business routines. It allows us to have an internal hub full of documents, resources, and updates designed to make our franchisees more successful in their markets.”

Ashley Hatcher, Chief Growth Officer

 

Customer challenges

With over 95 franchise locations across the US and Canada, the teams at NEAT Method quickly noticed that they needed a better way to streamline internal communication between franchisees, as well as get important information out to them faster.

The NEAT Method teams also wanted the ability to design an intranet that truly reflected their brand aesthetic. “We wanted to create a beautiful interface that allowed us to highlight all of the great things happening at NEAT,” said Ashley Hatcher, Chief Growth Officer. Thanks to Claromentis’ intuitive drag & drop content management system and intranet design tools, they were able to do just this.

 

(Image source: neatmethod.com)

 

Why did NEAT Method choose Claromentis?

Beautiful intranet designs thanks to our easy-to-use intranet site builder

NEAT Method’s professional organisers create beautifully ordered and coordinated living spaces for their clients. So it was extremely important that their intranet reflected the same ethos.

Claromentis’ intuitive drag & drop site builder and intranet design tools made us stand out from the competition, enabling the teams at NEAT Method to create beautiful intranet interfaces with ease. “Claromentis has such an easy interface and its drag & drop feature made creating our site so much easier,” said Ashley.

Thanks to Claromentis’ intuitive drag & drop and intranet design tools, NEAT Method could easily build beautiful intranet interfaces.

 

Improved connections between fully-remote teams

With a fully-remote corporate function and over 95 franchisees across the US and Canada, NEAT Method needed a better way to keep lines of communication open between their dispersed workforce.

Since using Claromentis’ suite of collaboration tools, as well as our content-rich employee profiles and polls & surveys features, the teams at NEAT Method have been able to improve connections between their remote teams. “I loved that Claromentis had opportunities to create a greater sense of community,” said Ashley.

 

Increased franchise success through a better informed workforce

Getting information out quickly to their 95 franchise locations was a key objective for NEAT Method. Not only would this keep teams up-to-date with the latest news, sharing helpful resources and information played a vital role in the success of their franchisees.

NEAT Method have helped their franchise owners reach success by connecting them to an internal resource hub.

 

Claromentis’ document management and knowledge sharing tools have enabled NEAT Method to build an internal resource hub that their franchise owners can access at any time. In fact, Claromentis is now part of their day-to-day business operations and is an integral part of driving their franchisees’ growth. “Claromentis is now an integral part of our franchise owners’ daily business routines,” said Ashley, “it allows us to have an internal hub full of documents, resources, and updates designed to make our franchisees more successful in their markets”.

 

“Our company had existed for over 10 years before bringing Claromentis on board, and now that we have it we really can’t imagine a life without Clare (as we call her) in it! We love the system and it was one of the best things we invested in last year.”

Ashley Hatcher, Chief Growth Officer